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Customer Service Representative

2 months ago

Stockton California, United States WinCo Foods Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Cashier at WinCo Foods. As a Cashier, you will play a vital role in creating positive shopping experiences for our valued customers.

Key Responsibilities
  • Provide friendly and cooperative service to internal and external customers at our retail locations.
  • Process customer orders in an efficient, accurate, safe, and courteous manner at a two-aisle check stand, a multi-station self-checkout (SCO) lane, or customer service desk as assigned.
  • Seek opportunities to welcome, engage, serve, and thank customers, maintaining an atmosphere of friendly, enthusiastic customer service.
  • Operate check stand equipment such as cash registers, scanners, and scales to process customer orders.
  • Engage in suggestive selling and other sales techniques to enhance customer satisfaction.
  • Process monetary transactions, including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds, while adhering to all Cash Handling and Lane Accountability policies and procedures.
  • Maintain knowledge of current product location, monitor UPC codes, and ensure proper pricing.
  • Maintain a clean, neat, and properly stocked check stand and ensure a safe and secure work area.
  • Stock, price, and rotate merchandise as needed.
  • May be assigned to a multi-station self-checkout lane or customer service counter as needed.
  • Perform other duties as assigned or needed.
Requirements
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Perform friendly, courteous, and tactful relations with customers and coworkers with composure.
  • Communicate effectively to perform customer relation tasks.
  • Complete written forms.
  • Conduct visual inspections, read information on merchandise, etc.
  • Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
  • Lift up to 50 lbs. occasionally.
  • Operate check stand equipment such as cash registers, scanners, and scales.
  • Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
  • Must be 16 years of age or older.
  • Manual dexterity and good hand-eye coordination.
  • Learn and memorize a considerable amount of information, including PLU codes, location of products, check stand and keyboard procedures, and company policies.
  • Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply, and divide).
  • Occasionally use blades for box cutting.
  • Use household cleaners to maintain work area.
  • Perform primary duties efficiently and accurately.
  • Navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements
  • As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
  • For minors hired, hours may differ as well as machines and equipment operated.