Customer Service Ambassador

4 weeks ago


Houston, Texas, United States AlphaGraphics - US553 Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics - US553. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional service.

Key Responsibilities
  • Establish and maintain positive relationships with customers through effective communication and problem-solving.
  • Convey our expertise in products and services to customers, providing them with the information they need to make informed decisions.
  • Communicate customer requirements to our support team, ensuring that their needs are met in a timely and efficient manner.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
Requirements
  • 1-2 years of experience in the print industry, with a focus on customer service and relationship-building.
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Strong written and verbal communication skills, with the ability to effectively build relationships with customers and teammates.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
What We Offer
  • A competitive compensation package, including benefits and opportunities for advancement.
  • A dynamic and fast-paced work environment, with a team that is passionate about delivering exceptional service.
  • The opportunity to work with a leading company in the printing, design, and shipping industries.


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