Appliance Sales and Support Assistant

3 weeks ago


Huntington, New York, United States Appliance World of Huntington Inc. Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Retail Store Assistant at Appliance World of Huntington Inc. The successful candidate will have a strong background in customer service and a proven track record of providing excellent support to clients.

This role involves overseeing the front counter experience, handling incoming phone calls, meeting clients' requests, and supporting clients in the collection of payments. Additionally, you will collaborate with the ordering department to keep clients informed about the progress of their orders.

  • Essential Responsibilities:
  • Deliver an exceptional customer experience to both external and internal clients.
  • An accomplished achiever with motivation and a strong sense of personal responsibility.
  • Oversee the front counter experience and handle incoming phone calls.
  • Meet clients' requests upon arrival, including offering coffee, water, and other amenities.
  • Capable of drafting sales orders for various items, including products, exchanges, accessories, and more.
  • Utilize a proprietary system for verifying client order confirmations.
  • Support clients in the collection of payments, coordinate delivery schedules, and collaborate with the fulfillment team to finalize the sales procedure.
  • Handle in-store financing applications when applicable and send the necessary procedures to clients for completion online.
  • Collaborate with the ordering department and keep clients informed about the progress of their orders.
  • Utilize USPS/UPS for shipping smaller accessories and furnishing receipts and tracking information internally and to clients.
  • Undertake additional responsibilities as directed by management.
Benefits
  • Competitive starting hourly/salary range: $23.50/hr ($48,880.00).
  • Opportunity to join a dynamic and growing company.
  • Employee Stock Ownership Plan (ESOP).
  • Medical, dental, vision, life, and disability Insurance.
  • Voluntary benefits.
  • Employee assistance programs (EAPs).
  • Paid time off (PTO), including vacation time, sick leave, and birthday.
  • Paid family leave (PFL).
  • 401K Program.
  • Employee Discount Program.
  • Overtime must be approved by management if the work week exceeds 40 hours.


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