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Product Support Sales Representative
2 months ago
We are seeking a highly motivated and experienced Product Support Sales Representative to join our team at Gregory Poole Equipment Company. As a key member of our sales team, you will be responsible for promoting and selling after-market services, including parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all Lift Systems Division product users within an assigned territory.
Key Responsibilities- Aggressively solicit orders from customers and prospective customers to increase dealer parts and service sales volume.
- Maintain adequate contact with existing customers while seeking new customers.
- Secure or submit accurate service repair estimate requests to management for pricing and present all quotes and estimates to customers.
- Keep management informed of all product support activities occurring within assigned territories.
- Maintain a thorough knowledge of territory truck population, sales history, and competitive activities.
- Generate or assist in the sale of new Total Maintenance and Repairs and Planned Maintenance Agreements.
- Keep customers informed of product support programs offered by the Industrial Division and its vendors.
- Effectively utilize all available technical and sales training offered by the Industrial Division and its vendors.
- Maintain good customer relations.
- Address customer complaints in accordance with Company Policy and advise management promptly of any situations beyond your scope of authority.
- Fully utilize all promotional materials and programs to increase sales.
- Maintain a professional and proper personal appearance at all times.
- Properly maintain Company property.
- Identify and communicate new and used sales leads to the various Divisions and Departments.
- Regularly and on time submit an accurate record of business expenses for reimbursement.
- Assist the Machine Sales Department in the delivery process of new equipment, enrollment of rental equipment into the PM System, and delivery of Hand Pallet Jacks.
- Assist in the delivery and presentation of quotes prepared by the Parts and Service Operations Departments to existing customers with PM agreements and/or house accounts.
- Adequate visitation of existing PM Customers and house account customer base to satisfy PAR guidelines promoting good customer relations.
- Perform quarterly inventories on parts consignments as assigned by territory.
- Maintain your assigned commission log with all required data being updated consistently and accurately on a monthly basis.
- High school graduate with a minimum of 5 years technical or sales related background; or college graduate with business or marketing degree.
- Valid state driving license with an acceptable/good driving record.
- Ability to drive daily to various customer locations.
- Must have PC exposure skills preferably with MS Outlook and Office products.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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