Senior Product Manager

2 weeks ago

Brooklyn, New York, United States City of New York Full time
About the Role

We are seeking a highly skilled Senior Product Manager to join our team at the City of New York. As a key member of our Product team, you will be responsible for driving the product vision, strategy, and growth of our benefits access services, including ACCESS NYC.

Key Responsibilities
  • Define and drive the product vision, strategy, and continued growth of ACCESS NYC and related benefits access services.
  • Keep abreast of and translate policy and administration goals into digital product solutions that create meaningful impact for NYC residents and administering social service agencies.
  • Build and maintain relationships with senior and executive level stakeholders across City government to collaborate on projects.
  • Lead multidisciplinary project teams to research and define problems, assess potential opportunities and impacts, align on success measures, and manage implementation plans for new projects.
  • Collaborate with design, technology, data, and other internal and external teams to drive the product development lifecycle.
  • Utilize user research, analytics, and other methods to make product decisions and set priorities.
  • Manage procurement and contracting with vendors.
  • Maintain product development timelines and scope.
  • Facilitate requirements gathering activities with representatives from appropriate business operational units, other application support teams, and external agencies and vendors.
  • Create product launch plans and ongoing marketing strategies.
  • Manage and coach junior staff, including a product fellow and potential other staff.
Requirements
  • A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field.
  • Four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology, and/or domain.
Preferred Skills
  • Commitment to the mission of advancing greater equality and opportunity.
  • Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.
  • Experience in policy, government, or non-profit, in particular with low-income and vulnerable youth and families is a plus.
  • 3-4 years of experience as a Product Manager.
  • Some experience managing, supervising, or coaching junior staff.
  • Approach product development with empathy, and focus on impact.
  • Experience engaging communities through user research, outreach, or through direct services.
  • Ability to self-direct work.
  • Excellent communication and presentation skills, both verbal and written.
  • Committed to rapid execution while being strategic and flexible.
  • Experience building and managing APIs and open platforms within a government context.
  • Familiarity with data analysis methods and tools.
  • Ability to handle confidential and highly sensitive information in a professional manner.

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