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Systems Support Analyst

2 months ago

Webster, United States Merchants Bancorp Full time

The Systems Support Analyst will deliver technical assistance to our personnel regarding our primary software systems and serve as a bridge to IT support services. This role will be recognized as a technical authority in managing, diagnosing, and aiding in the deployment of system enhancements for the software that underpins our offerings and experiences for both customers and staff.

In one year as a Systems Support Analyst, you will know you were successful if you...

  • Gain comprehensive knowledge of all facets of the core software system. Develop a thorough understanding of the primary system.
  • Offer assistance to our users with the core systems and other tools we employ. Achieve proficiency in report generation tools, administrative responsibilities for system security, and other functions related to the core system, including but not limited to account inquiries.
  • Execute all customer service tasks in alignment with organizational policies and procedures, security protocols, compliance, and audit standards.
  • Identify and resolve operational challenges, providing solutions or advising senior management as necessary.
  • Generate banking reports as required and perform investigations on customer accounts as requested.
  • Facilitate and support any additional areas of the organization that may be deemed essential by management to ensure operational integrity and foster a positive image of the organization among current or potential customers.

What we're looking for...

  • A high school diploma or GED from an accredited institution is required; a relevant post-secondary degree is preferred.
  • Experience with core banking systems is preferred.
  • Exceptional communication and customer service abilities are required.
  • A proven capacity for problem-solving is necessary.
  • Intermediate proficiency in Excel is required.

Merchants Bancorp is recognized as a leading U.S. public bank by S&P Global Market Intelligence, functioning as a diversified bank holding company with a headquarters in Carmel, Indiana. The organization operates various business lines, including multifamily housing and healthcare facility financing and servicing, mortgage warehouse financing, retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking.

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