Customer Service Representative
4 weeks ago
About Royal Brass and Hose
We are a leading distributor of high-quality mobile equipment products, including hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our mission is to empower customer success through exceptional service.
Job Purpose
The Customer Service Representative plays a critical role in ensuring customer satisfaction by processing orders accurately and meeting deadlines. They provide product and service information, suggest relevant solutions, and fulfill customer needs to ensure exceptional service.
Key Responsibilities
- Process orders efficiently, including direct entry, fax, and online orders
- Respond to customer and territory/account manager inquiries, providing pricing, availability, and product knowledge
- Manage open orders and back-order fills, ensuring timely fulfillment
- Process customer credits and returns according to company policy
- Dispatch and invoice orders in a timely manner
- Contribute to inventory management, including counting, measuring, and recording
- Perform other job duties as assigned, including assisting with order pulling, shipping, receiving, and quality control
Requirements
- Excellent customer service skills
- Ability to work independently and safely
- Basic computer knowledge and typing skills
- Data entry skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Good decision-making and problem-solving skills
- High school diploma or equivalent
Working Conditions
- In-office/warehouse setting with minimal climate control
Physical Requirements
- Able to lift 40 lbs, push 30 lbs, and push/pull 50 lbs
- Able to reach overhead occasionally and sit for prolonged periods
- Ability to stand for prolonged periods and walk, bend, stoop, and climb stairs as needed
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