Customer Service Representative Role

7 days ago


Westlake, Ohio, United States On-Board Companies Full time
Job Description

At On-Board Companies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences through multiple channels, including phone, email, and chat.

Our ideal candidate possesses excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will have a strong understanding of customer service principles and practices, as well as experience with CRM systems.

The successful candidate will be accountable for resolving customer complaints, answering product inquiries, and providing accurate information about our services and products. They will also work collaboratively with internal teams to ensure seamless delivery of customer requests and improve overall customer satisfaction.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a proven track record of success in this field.

Key Responsibilities:
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and up-to-date information about our services and products
  • Work collaboratively with internal teams to meet customer needs and improve overall customer satisfaction


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