Customer Service Representative
2 weeks ago
We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located Westlake, OH. Details of the position are as follows:
Job Description:
- Pay $26 /HR to start.
- 4 - Month assignment with the possibility of extension or conversion based on performance and budget.
- Monday - Friday 8:00 am - 5:00 pm (On-site)
- Position will be primarily responsible for being accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions.
- Position will also be responsible entering relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Additional responsibilities include running OTC and Customer Service Management, focusing mainly on customer interaction related activities.
- High school Diploma or equivalent is Required.
- 2-5 years of experience in Customer Service / Supply Chain / Sales is Required.
- SAP experience is Required.
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