Host

4 weeks ago

Denver, Colorado, United States Sage Hospitality Group Full time
Job Title: Host

At Sage Hospitality Group, we are seeking a highly skilled and experienced Host to join our team at The Original. As a Host, you will be responsible for maintaining an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport, and assisting with restaurant service.

Responsibilities:

  • Meet arriving customers as they enter the restaurant with a cordial greeting.
  • Escort customers to assigned tables, issue menus, and solicit rapport to accommodate special needs or requests.
  • Assign sections and notify servers of new seats in their section to ensure customers receive immediate and proper attention.
  • Maintain a highly visible appearance in the restaurant during the entire shift by remaining at the cashier station and periodically circulating through the restaurant to assist servers, respond to customer requests, and assess the efficiency of the operation for management.
  • Receive payment and process transactions on the computerized cash register, counting back change out loud for the protection of guests and the restaurant.
  • Verify the accuracy of all items on guest checks by confirming correct pricing, discounts, and method of payment.
  • Ensure all charge vouchers are completely filled out and verify dates, charge amount, authorization number, and signature.
  • Elicit feedback from departing customers on products and services to improve the operation, increase customer base, and maximize revenues.
  • Distribute and account for all checks issued to servers for the shift by maintaining an accurate written check issuance log for the entire shift.
  • Count all revenues received for the day, using a calculator and balancing to cash register reports, and immediately alert management to discrepancies.
  • Balance and reconcile computerized and manual reports at the end of each shift to present accurate and organized daily business records to the Accounting Department.
  • Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties.
  • Check the proper set-up of tables and seating prior to opening.
  • Immediately report in writing any maintenance or housekeeping discrepancies to management.
  • Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor at all times.

Qualifications:

  • High School diploma or equivalent.
  • Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems.
  • Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands:

  • Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be able to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
  • Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
  • Must be able to stand throughout the entire shift and to lift arms above head to retrieve objects from shelves.
  • Must have vision ability to read written communiques, computer screens, and print-outs, see colors, and to survey the entire room in dimly lit conditions.

Benefits:

  • Part-time hourly roles.
  • Supplemental pay: tips.
  • Paid sick time.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Great discounts on hotels, restaurants, and more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary: USD $20.00/Hr.

Position Type: Regular Part-time.

Property: Rally Hotel.

Outlet: The Original.

Category: Restaurant Operations.

Min: USD $20.00/Hr.

Max: USD $20.00/Hr.

Tipped Position: No.

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