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Customer Operations Coordinator

2 months ago

Oshkosh, Wisconsin, United States Star Protection and Patrol Full time

Job Overview

As a vital member of our team, the Operations Support Specialist plays a crucial role in fostering a welcoming and informative atmosphere for all employees.

About Star Protection and Patrol:

At Star Protection & Patrol, we are dedicated to being the most trustworthy and reliable organization in our field. We value each employee as an individual and strive to match their unique skills with the right opportunities.

Key Responsibilities:

  • Act as a People Ambassador, ensuring a respectful and engaging experience for all team members.
  • Focus on personnel development to enhance employee retention and attract new talent.
  • Manage multiple priorities while maintaining confidentiality and attention to detail.
  • Assist in creating a work environment that reflects our company culture.
  • Lead recruitment efforts to support workforce growth and retention.
  • Collaborate with management on bids and proposals.
  • Engage with the local community to attract potential candidates.
  • Oversee the onboarding process for new hires, ensuring a seamless experience.
  • Conduct regular check-ins with new employees to assess their integration and satisfaction.
  • Develop career paths for employees demonstrating potential for advancement.
  • Support management with performance improvement initiatives as needed.
  • Coordinate training programs for management and leadership development.
  • Implement employee engagement activities to foster a positive workplace culture.
  • Manage internal communications regarding company news and updates.
  • Perform miscellaneous duties as required.

Qualifications:

  • Bachelor's degree or equivalent experience in a related field.
  • Exceptional customer service skills.
  • Experience in training or facilitation is advantageous.
  • Strong social skills with the ability to manage multiple projects effectively.
  • Proactive problem-solving abilities.
  • Flexibility to adapt to changing priorities.

Benefits:

  • Direct Deposit
  • Special Bonuses
  • Referral Bonuses
  • Paid Vacation
  • 401(k) Plan
  • Uniforms and Cleaning Allowance
  • Medical Insurance
  • License Fee Assistance
  • State Training, where applicable

This position is a full-time role with various shift options available. Travel may be required on occasion.