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Client Support Specialist
2 months ago
Position Overview: Staff My Agency is seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position emphasizes providing exceptional customer support in a friendly and professional environment.
Key Responsibilities:
- Answer incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
- Employ a customer-centric approach to educate clients about various insurance products and services.
- Competitive salary with performance-based bonuses.
- Paid Time Off, including vacation and personal/sick days.
- 401(k) plan after one year of service.
- Life Insurance coverage.
- Valuable industry experience.
- Opportunities for professional growth and advancement within the agency.
- Property and Casualty license (mandatory)
- Life and Health license (mandatory)
- Previous experience in customer service within the insurance sector is preferred.
- Sales experience in various settings (retail, telemarketing, etc.) is advantageous.
- Strong communication skills, both written and verbal.
- Self-driven and detail-oriented.
- Proactive problem-solving abilities.
- Team-oriented mindset.
- Capability to assess customer needs and conduct effective interviews.
- Ability to establish rapport with clients.
If you possess the motivation to excel in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the hiring process.