Medical Assistant
4 days ago
Steamboat Orthopaedic & Spine Institute is seeking a highly skilled and experienced Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our clinical team.
Key Responsibilities:- Provide patient care responsibilities, including conducting patient assessments, administering treatment and medications, and performing diagnostic tests.
- Organize patient flow and ensure a smooth and efficient clinical experience.
- Assist patients with changing to exam gowns and transferring to exam tables as needed.
- Prepare injections, suture and staple removal, and sterile tray set-ups.
- Obtain lab/x-ray reports and schedule provider appointments, MRI, CT scans, labs, and other tests.
- Provide basic patient care as ordered by providers and assist with various procedures.
- Respond promptly and appropriately to inquiries and requests from patients, staff, and providers.
- Maintain an awareness of clinic flow and patient status, problem-solve, and prevent issues by communicating and providing exceptional customer service.
- Record medical history and symptoms, completing documentation in the medical record.
- Coordinate patient care, acting as a liaison with other organizations.
- Provide patient education before and after procedures, use of medical devices and equipment, and prescriptions.
- Consistently demonstrate correct handling of procedure specimens per Provider orders.
- Coordinate PTO and other leave/absences with Clinical Manager and ensure nursing services are adequately covered.
- Communicate test results and instructions to patients per practice protocol.
- Utilize appropriate nursing technology for efficiency and monitor phone system/activity to ensure constant coverage.
- Discuss clinical performance issues in a timely and constructive manner.
- Assist in annual reviews for all nursing staff in coordination with Clinical Manager.
- Work with the Clinical Manager regarding evaluations, disciplinary actions, nursing operation redesign, and training for nursing staff.
- Audit and identify medical procedures that are inefficient and work with Clinical Manager to implement corrective measures.
- Interact effectively with front desk, nursing, providers, billing, and Clinical Manager to ensure consistency and accuracy of duties.
- Act as a liaison to ensure provider, patient, and nursing needs are met.
- Coordinate and utilize staff to support other departments.
- Assist with any needed task as assigned.
- Participate in meetings, committees, and other assigned tasks.
- Ensure compliance with HIPAA, OIG, Safety, Compliance, and other office policies.
- Assist in development of effective workflows, policies, and procedures that support best practice operations.
- Input necessary data to the practice management system and electronic medical record program.
- Schedule and reschedule appointments per provider protocols.
- Greet patients/public in a professional, polite, respectful manner and provide necessary information.
- Follow SOSI telephone operation protocols to ensure accurate information to callers, forward calls to the correct department, and take messages when necessary.
- Respond to messages in a timely manner.
- Maintain an awareness of the clinical environment and provide prompt assistance for patient needs.
- High School Diploma Required.
- Graduate of a Medical Assistant - MA Program (RMA Registered Medical Assistant/CMA Certified Medical Assistant Preferred).
- Associates Degree is preferred.
- Maintain a valid Driver's License.
- Maintain current CPR Certification.
- A minimum of 2 years' experience in an orthopaedic or hospital setting is preferred.
- Leadership qualities required that match SOSI's culture.
- Excellent verbal and written communication skills with the ability to work with diverse personalities.
- Cooperative team member of clinical and SOSI leadership teams.
- Flexible and able to deal with a constantly changing environment and associated demands.
- Possess excellent customer service skills.
- Knowledge and experience with Electronic Medical Record Systems, Microsoft Excel, Power Point, and Word required.
- Experience with insurance companies, referrals, and authorizations is required.
- Excellent organizational and ability to multi-task in a fast-paced environment.
- Ability to make decisions and problem-solve.
- Ability to supervise clinical procedures and maintain a high-quality clinical operations.
- Competitive Salary.
- 401K retirement Matching Plan.
- Full Benefits including, Medical, Dental, Vision Insurance.
- Paid Time Off Accrual.
- Full-time Monday – Friday.
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