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Medical Assistant/LPN

1 month ago

Steamboat Springs, Colorado, United States Steamboat Orthopaedic & Spine Institute Full time
Job Description:

Steamboat Orthopaedic & Spine Institute is seeking a highly skilled Medical Assistant/LPN to join our clinical team. As a Medical Assistant/LPN, you will play a vital role in providing exceptional patient care and supporting our clinical operations.

Key Responsibilities:
  • Provide patient care responsibilities, including conducting patient assessments, administering treatment and medications, performing diagnostic tests, and arranging patient follow-up.
  • Organize patient flow and ensure a smooth clinical experience.
  • Accompany patients to exam/procedure rooms and assist with changing to exam gowns.
  • Prepare injections, suture and staple removal, and sterile tray set-ups.
  • Obtain lab/x-ray reports and schedule provider appointments, MRI, CT scans, labs, and other tests.
  • Provide basic patient care as ordered by providers and assist with various procedures.
  • Obtain proper insurance authorization for ordered procedures and provide patient education materials.
  • Respond promptly and appropriately to inquiries and requests from patients, staff, and providers.
  • Maintain an awareness of clinic flow and patient status, problem-solving and preventing issues by communicating and providing exceptional customer service.
  • Record medical history and symptoms, completing documentation in the medical record.
  • Coordinate patient care, acting as a liaison with other organizations and providing patient education before and after procedures.
  • Consistently demonstrate correct handling of procedure specimens per Provider orders.
  • Coordinate PTO and other leave/absences with Clinical Manager, ensuring nursing services are adequately covered.
  • Coordinate with Clinical Manager and providers on all responsibilities and duties.
  • Answer questions and assist Clinical Manager in resolving patient complaints or other issues.
  • Give direction regarding patients with immediate appointment needs for providers.
  • Communicate test results and instructions to patients per practice protocol.
  • Utilize appropriate nursing technology for efficiency and monitor phone system/activity to ensure constant coverage.
  • Discuss clinical performance issues in a timely and constructive manner.
  • Assist in annual reviews for all nursing staff in coordination with Clinical Manager.
  • Work with the Clinical Manager regarding evaluations, disciplinary actions, nursing operation redesign, and training for nursing staff.
  • Audit and identify medical procedures that are inefficient and work with Clinical Manager to implement corrective measures.
  • Interact effectively with front desk, nursing, providers, billing, and Clinical Manager to ensure consistency and accuracy of duties.
  • Act as a liaison to ensure provider, patient, and nursing needs are met.
  • Coordinate and utilize staff to support other departments.
  • Assist with any needed task as assigned.
  • Participate in meetings, committees, and other assigned tasks.
  • Ensure compliance with HIPAA, OIG, Safety, Compliance, and other office policies.
  • Assist in development of effective workflows, policies, and procedures that support best practice operations.
  • Input necessary data to the practice management system and electronic medical record program.
  • Schedule and reschedule appointments per provider protocols.
  • Greet patients/public in a professional, polite, respectful manner and provide necessary information.
  • Follow SOSI telephone operation protocols to ensure accurate information to callers, forward calls to the correct department, and take messages when necessary.
  • Respond to messages in a timely manner.
  • Maintain an awareness of the clinical environment and provide prompt assistance for patient needs.
  • Other duties/tasks may be assigned at the discretion of management.
  • Coverage for surgery scheduling when needed.
Requirements and Qualifications:
  • High School Diploma Required.
  • Graduate of a Medical Assistant - MA Program (RMA Registered Medical Assistant/CMA Certified Medical Assistant Preferred).
  • Associates Degree is preferred.
  • Maintain a valid Driver's License.
  • Maintain current CPR Certification.
  • A minimum of 2 years' experience in an orthopaedic or hospital setting is preferred.
  • Leadership qualities required that match SOSI's culture.
  • Excellent verbal and written communication skills with the ability to work with diverse personalities.
  • Cooperative team member of clinical and SOSI leadership teams.
  • Flexible and able to deal with a constantly changing environment and associated demands.
  • Possess excellent customer service skills.
  • Knowledge and experience with Electronic Medical Record Systems, Microsoft Excel, Power Point, and Word required.
  • Experience with insurance companies, referrals, and authorizations is required.
  • Excellent organizational and ability to multi-task in a fast-paced environment.
  • Ability to make decisions and problem-solve.
  • Ability to supervise clinical procedures and maintain a high-quality clinical operations.
Professional Conduct and Competence:
  • Professional and courteous conduct at all times.
  • Cooperate with co-workers and other employees and show a willingness to assist with any needed task.
  • Welcome suggestions and recommendations while accepting new challenges and responsibilities in a professional and flexible manner.
  • Positive attitude and a responsible team member.
  • Perform duties accurately and in an organized fashion.
  • Ensure knowledge of job and ask questions when unsure.
  • Complete duties within appropriate time frames.
  • Show initiative and dependability (attendance, punctuality, follow instructions, meet deadlines).
Physical/Mental Requirements:
  • Ability to sit, stand, and walk for long periods.