Network Engineer I

2 weeks ago

Suwanee, Georgia, United States QTS Realty Trust , Inc. Full time
Job Description

The Network Engineer I is a critical role within the Operations Service Center, responsible for supporting internal and customer physical and virtual networking, and firewall management. The ideal candidate will have a fundamental understanding of networking specialties, including automation, and demonstrate the ability to analyze and resolve technical and process-based problems with a focus on customer satisfaction.

The Network Engineer I will work closely with the team to develop and maintain a thorough knowledge of assigned tasks, functional areas, or projects. They will manage assigned tickets to ensure SLA compliance and customer satisfaction, deliver customer-focused support through phone calls and ticket-based communications, and troubleshoot network port, HSRP, and OSPF configuration issues.

The successful candidate will have a strong analytical and problem-solving skills, excellent communication and teamwork abilities, and a solid understanding of security and network/distributed computing concepts. They will also be proficient in configuring and troubleshooting Cisco routers and switches, familiar with data center networking concepts, including VLANs, BGP, OSPF, and MPLS, and knowledgeable about network monitoring tools and protocols.

Responsibilities:

  • Develop and maintain a thorough knowledge of assigned tasks, functional areas, or projects
  • Manage assigned tickets to ensure SLA compliance and customer satisfaction
  • Deliver customer-focused support through phone calls and ticket-based communications
  • Troubleshoot network port, HSRP, and OSPF configuration issues
  • Conduct firewall rule changes and understand prefix and access lists
  • Read and comprehend traceroutes
  • Monitor alerts on alert board and conduct basic troubleshooting
  • Create A, C, and MX records using basic knowledge of DNS
  • Maintain/troubleshoot VPN's and ability to check Phase 1 and Phase 2
  • Triage and escalate tickets according to QTS policy
  • Oversee new and existing equipment, hardware, and software upgrades
  • Administer all network equipment - switches, routers, firewalls, and associated software

Qualifications:

  • BS degree in Computer Science, Management Information Systems, Engineering, or other related field or equivalent professional experience
  • Three or more years of progressive IT engineering experience
  • Proficiency in configuring and troubleshooting Cisco routers and switches
  • Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS
  • Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.)
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork abilities
  • Solid understanding of security and network/distributed computing concepts
  • General experience with DDOS and traffic mitigation techniques
  • Working knowledge of networking technologies, concepts, and industry trends
  • Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution
  • Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware
  • Familiarity with network monitoring and analysis tools

Preferred Qualifications:

  • Two or more years of experience with a service provider, preferably in a Data Center environment
  • Experience working in a NOC environment
  • Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)
  • Familiarity with NSX virtual networking
  • Familiar with Juniper network devices with ability to navigate Junos
  • Knowledge of ITIL
  • Familiarity with ServiceNow
  • Working knowledge of BGP and OSPF
  • Proficient with IP subnetting

Total Rewards:

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is bonus eligible.

This position is eligible for a shift differential.

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