Customer Solutions Representative

2 weeks ago


Woburn, Massachusetts, United States Boyd Full time

About the Role

The Customer Solutions Representative at Boyd is a key member of our sales organization, responsible for supporting the sales team and managing customer activities to promote customer satisfaction and account growth.

Key Responsibilities

• Facilitate requests for quotes, validate incoming orders for accuracy, and coordinate with other areas of the business to expedite and track orders.

• Pursue sales leads with existing and new customers, providing exceptional customer service and support.

• Troubleshoot, research, resolve, and escalate issues to the sales team as necessary, ensuring timely and effective resolution.

• Regularly monitor customer portals used to communicate RFQ's, PO's, and requested date changes, ensuring seamless communication and order management.

Qualifications

Basic

• High school diploma

• 2+ years of customer service experience

• Read, write, and speak fluent English

Preferred

• Associate's degree in business or technical discipline

• 2+ years of experience using a CRM software, such as Salesforce

• Familiarity with working in a manufacturing environment and general familiarity with ISO Compliance, ITAR, etc.



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