Customer Solutions Representative
2 weeks ago
About the Role
The Customer Solutions Representative at Boyd is a key member of our sales organization, responsible for supporting the sales team and managing customer activities to promote customer satisfaction and account growth.
Key Responsibilities
• Facilitate requests for quotes, validate incoming orders for accuracy, and coordinate with other areas of the business to expedite and track orders.
• Pursue sales leads with existing and new customers, providing exceptional customer service and support.
• Troubleshoot, research, resolve, and escalate issues to the sales team as necessary, ensuring timely and effective resolution.
• Regularly monitor customer portals used to communicate RFQ's, PO's, and requested date changes, ensuring seamless communication and order management.
Qualifications
Basic
• High school diploma
• 2+ years of customer service experience
• Read, write, and speak fluent English
Preferred
• Associate's degree in business or technical discipline
• 2+ years of experience using a CRM software, such as Salesforce
• Familiarity with working in a manufacturing environment and general familiarity with ISO Compliance, ITAR, etc.
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