Field Service Technician

2 weeks ago

Washington, Washington, D.C., United States PlayOn LLC Full time

Job Summary:

We are seeking a skilled and proactive Field Service Technician to join our team at PlayOn LLC. The ideal candidate will have a strong technical understanding and the ability to quickly learn and adapt to new software and hardware.

Key Responsibilities:

  • Perform routine maintenance and troubleshooting on camera systems and associated network equipment.
  • Conduct proactive visits to schools to ensure all equipment is functioning correctly, identifying and resolving potential issues before they impact service.
  • Handle small amounts of spare inventory as trunk stock to repair issues while onsite.
  • Install and configure new equipment as needed, ensuring proper set-up and integration of existing systems.
  • Communicate effectively with school staff to explain technical issues and the steps taken to resolve them.
  • Perform physical tasks including lifting equipment up to 50 pounds, using boom and scissor lifts, and working on ladders.
  • Maintain accurate equipment records in salesforce.
  • Maintain customer CRM (salesforce) with updates on service activities and any significant issues.
  • Maintain and update accurate and current school contact information - name, email, phone numbers.

Requirements:

  • Strong technical understanding, with the ability to quickly learn and adapt to new software and hardware.
  • Experience with broadcasting equipment, computers, networking, advanced low voltage cabling, and related technologies.
  • Proven experience in a customer-facing role, with the ability to interact professionally with school staff and administrators.
  • Ability to lift up to 50 pounds and operate lifts, ladders, and other equipment.
  • Must be comfortable working in various physical environments, both indoors and outdoors, and outdoors in all seasons of the year.
  • Ability to work independently with minimal supervision, while also collaborating with a larger field operations team.
  • Proficient with cabling equipment - including cable testers, port checkers, and other networking equipment.
  • Must have a personal vehicle and a secure place to store a small amount of equipment.

What We Offer:

  • Company provided equipment including laptop and/or tablet, monitor, keyboard, mouse, and equipment manufacturer support applications.
  • Flexible working schedules and generous paid time off.
  • Multiple Medical options to choose from.
  • Dental, Vision, Life and Disability Insurance.
  • Open PTO Policy.
  • Fun and collaborative hybrid/flexible work environment.

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