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Learning Coordinator

2 months ago

Sacramento, California, United States Amazon Full time
About the Role

The Fulfillment Center Learning Coordinator plays a crucial role in ensuring the success of our operations teams by coordinating all associate onboarding activities. This position requires strong program administrative management skills and the ability to work closely with operations managers, area managers, and production assistants.

Key Responsibilities
  • Coordinate ambassador identification programs and track new hire onboarding and ambassador audits
  • Coordinate site Associate Experience Week programs and assign Learn Before Doing plans for operations
  • Track learning curve and continuous improvement metrics at the site level
  • Audit Powered Industrial Equipment Training programs and trainer standard work
  • Execute training programs for both seasonal and permanent trainers
  • Coordinate and facilitate any training-related programs
  • Manage ticketing systems and ensure tickets are closed within expected timelines
  • Develop and track the effectiveness of training programs, including orientation
  • Monitor adherence to established training programs to ensure standard work
  • Actively seek ongoing skill development and document feedback results to help the learning department identify strengths and areas for improvement
  • Assess development needs for individuals and groups
  • Fully understand workflow and daily production goals
  • Ability to solve problems, react quickly, and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
  • Balance and prioritize multiple tasks
  • Maintain a positive attitude and presence on the floor
Basic Qualifications
  • 2+ years of professional or military experience
  • Experience with Microsoft Office products and applications
Preferred Qualifications
  • Experience with end-to-end project management
  • A completed Bachelor's Degree from an accredited university
  • Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups
  • Experience delivering messages related to performance
  • Ability to give and receive feedback effectively
  • Evidence of ability to prioritize, manage, and complete projects with tight deadlines
  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
  • Desire to thrive in a dynamic, growing environment
  • Previous Kaizen/Continuous Improvement experience
  • Willingness to work different shifts