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Systems Specialist II
2 months ago
We are seeking a highly skilled and experienced Systems Specialist II to join our team at Konica Minolta Business Solutions, U.S.A., Inc. This is a challenging and rewarding role that requires a strong technical background and excellent customer service skills.
Key Responsibilities- Provide onsite and remote end-user support to ensure seamless operation of our systems and applications.
- Act as a primary point of escalation from Tier 2 service desk agents, resolving complex technical issues and providing expert guidance.
- Provide mentorship, training, and information leadership/coaching to junior team members, promoting knowledge sharing and skill development.
- Communicate effectively with clients and internal stakeholders, ensuring clear understanding of technical requirements and solutions.
- Utilize available tools and resources to research solutions and provide assistance to clients, demonstrating strong problem-solving instincts and analytical skills.
- Listen actively to client requests, seeking to fully understand their needs and exceed expectations of service.
- Stay up-to-date with the latest technologies and trends, applying knowledge to continuously improve the customer experience and drive business growth.
- Collaborate with cross-functional teams to complete projects and tasks as assigned by management, ensuring timely delivery and high-quality results.
- High school diploma or equivalent, with a bachelor's degree preferred.
- 5+ years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies.
- One or more of the following certifications are required: Microsoft Azure Fundamentals, Google Foundational, VMware VCTA, Cisco CCST, M365 Certifications, Fortinet NSE4, ComptTIA Network+, ComptTIA A+, Apple Certified Support Professional.
- Strong technical knowledge of current Windows Desktop and server Operating Systems, Windows Active Directory/Azure, common desktop applications, current Exchange Server/M365/Mail services, supporting firewalls, switches, and security functionality, common TCP/IP services, and current Cloud services and technologies.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Strong problem-solving instincts, analytical skills, and ability to work independently with limited supervision.
Konica Minolta Business Solutions, U.S.A., Inc. is a leading provider of office technology solutions, including IT services, intelligent information management, managed print services, and industrial and commercial print solutions. We are committed to delivering exceptional customer service and driving business growth through innovative solutions and technologies.
