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Strategic Operations Analyst

2 months ago

Houston, Texas, United States Empower Pharmacy Full time
Company Overview

Empower is a pioneering healthcare organization dedicated to delivering quality, affordable medications to countless patients nationwide. We proudly stand as the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country, serving the functional medicine sector.

Our distinctiveness lies in our unwavering commitment to three fundamental values: People, Quality, and Service. Our skilled team collaborates to innovate in manufacturing, distribution, and quality assurance, providing a uniquely integrated approach to healthcare. By leveraging our comprehensive pharmaceutical supply chain, cutting-edge technology, and a dedication to excellence, we continuously strive to enhance medication accessibility and affordability.

Joining Empower means becoming part of a mission. We empower our team to innovate, develop, and effect genuine change in the healthcare landscape. If you are a visionary who flourishes in a dynamic, transformative environment, Empower is the ideal place for you. Here, you will be encouraged to share your insights, broaden your expertise, and engage in projects that truly make a difference. We prioritize the well-being of our team members, offering a supportive and stimulating workplace where your contributions are acknowledged and celebrated.

Let's transform healthcare together.

Position Summary

The role of a Business Analyst is crucial within Empower Pharmacy, enabling strategic decision-making and operational excellence across our manufacturing processes. By examining sales and demand patterns, you will provide essential insights that inform batch scheduling, enhance production efficiency, and uncover strategic growth avenues. Your contributions directly impact our capacity to deliver high-quality medications effectively, aligning seamlessly with our core values of prioritizing health, ensuring service excellence, maintaining superior quality standards, and fostering innovation in pharmaceutical manufacturing.

Beyond data analysis, you will oversee vital reporting tools, including Monthly and Quarterly Operations Performance metrics and daily scorecards. These instruments not only track our operational health but also drive continuous improvement initiatives aimed at boosting productivity and minimizing operational costs. Your responsibilities extend beyond data analysis; you will work closely with sales, research and development (R&D), and product development teams to evaluate the feasibility and cost implications of new product launches. This collaborative effort ensures that our product portfolio remains competitive and responsive to market demands, further reinforcing Empower Pharmacy's leadership in pharmaceutical innovation.

As a vital member of cross-functional teams, you will advocate for initiatives designed to enhance processes and outcomes throughout the organization. Your ability to produce insightful graphical data for executive presentations will be instrumental in strategic decision-making at the highest levels. Additionally, you will actively support initiatives like right first time (RFT) and operational excellence (OPEX) reduction, contributing to our mission of continuously refining our manufacturing practices and delivering exceptional products to our customers.

At Empower Pharmacy, we are devoted to creating innovative medications that improve lives by promoting health and well-being. We invite passionate individuals who thrive in a collaborative, dynamic environment to join us in our mission. Together, we will broaden access to quality, affordable medications while advancing the frontiers of pharmaceutical manufacturing. If you are prepared to make a significant impact and grow professionally within a supportive and innovative company culture, we encourage you to explore this opportunity.

Duties and Responsibilities
  • Analyzes sales and demand trends to assist operations in making strategic decisions regarding batch cadence, scheduling, and growth opportunities in manufacturing.
  • Manages reporting tools such as monthly operations performance, quarterly operations performance, daily scorecards, and other key performance indicators (KPIs) that reflect manufacturing operations.
  • Collaborates with sales, R&D, product development, and other departments to assess the feasibility and costs associated with new product introductions.
  • Works with cross-functional teams to enhance processes and outcomes.
  • Generates graphical data for inclusion in presentations for senior leadership and executive teams.
  • Champions RFT, OPEX reduction, and other KPI initiatives by developing tools that facilitate effective communication across the organization.
  • Supports sales operations by reviewing proposals and preparing project cost analyses.
  • Contributes to both internal and external projects, resulting in larger operational scale, improved fulfillment timing, and cost reductions.
  • Performs other duties as assigned.
Knowledge and Skills
  • Familiarity with PowerBI, Oracle, and Salesforce is advantageous.
  • Previous experience managing KPI reporting tools and creating presentable communications from data.
  • Attention to detail and the ability to conduct thorough data analysis.
  • Capability to identify trends and manipulate data to uncover hidden issues affecting processes.
  • Application of statistical methods to comprehend process variations and optimize performance.
  • Collaboration with partners including Quality Assurance, Quality Control, Validation, Visual Inspection and Labeling, Dispensing, Warehousing, etc.
Key Competencies
  • Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions.
  • Optimizes Work Processes: Knowledge of the most effective and efficient processes to achieve objectives, with a focus on continuous improvement.
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared goals.
  • Resourcefulness: Effectively secures and deploys resources.
  • Manages Complexity: Makes sense of complex, high-quality, and sometimes contradictory information to solve problems effectively.
  • Ensures Accountability: Holds self and others accountable for meeting commitments.
  • Situational Adaptability: Adjusts approach and demeanor in real-time to match the demands of different situations.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Experience and Qualifications
  • A bachelor's degree in business analytics, computer science, engineering, mathematics, or a related field.
  • 3+ years of experience supporting operations using Excel, Visio, PowerPoint, etc.
Employee Benefits, Health, and Wellness
  • No-Cost Medication: Receive prescribed compounded medications at no cost, ensuring your health without financial burden.
  • Onsite Health & Wellness - IV Therapy Drips: Enjoy complimentary onsite IV Therapy drips to enhance your well-being and energy levels.
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, along with options for dental and vision coverage for you and your family.
  • Telehealth visits: Access board-certified doctors anytime, anywhere for you and your family.
  • Paid & Volunteer Time Off: Benefit from paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
  • Paid Holidays (8 scheduled; 2 floating): Enjoy eight scheduled holidays and two floating holidays for personal traditions.
  • Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
  • FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Company Paid Long-Term Disability: Provided at no cost, replacing 60% of your income if you become disabled for an extended period.
  • Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
  • Rewards & Recognition Program: Your hard work is acknowledged through rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
  • Accident Insurance: Provides a lump sum benefit to help cover expenses following an accidental injury.
  • Hospital Indemnity Insurance: Offers supplemental hospital insurance for unexpected stays.
  • Critical Illness: Protects your finances from the expenses of a serious health issue.
  • Short-Term Disability: Safeguards your income during illness or injury with short-term disability coverage.
  • Supplemental Life & AD&D: Adds an extra layer of financial protection for you and your loved ones.
  • Legal Services: Provides access to professional legal assistance for various concerns.
  • Identity Theft Protection: Safeguards your identity and finances with our identity theft protection benefit.
  • Pet Insurance: Offers coverage for your furry family members.
  • Employee Assistance Program: Provides confidential counseling and support services for a holistic approach to well-being.