Accounting Expert
3 weeks ago
Rapid Response Monitoring is seeking a highly skilled Accounting Expert to join our team in Syracuse, NY. This full-time position offers a competitive salary range of $23.00-$26.00 per hour.
Job SummaryWe are looking for an individual with excellent problem-solving skills and attention to detail to ensure accurate billing processes and maintain customer satisfaction. As a key member of our billing team, you will respond to customer inquiries, process payments, and resolve billing discrepancies.
Responsibilities- Billing Inquiries Handling:
- Respond to customer inquiries related to billing statements, invoices, and payment methods.
- Clarify billing discrepancies and resolve customer concerns promptly.
- Payment Processing:
- Process payments through various channels (online, checks, etc..).
- Ensure accurate posting and reconciliation of payments.
- Customer Account Management:
- Update customer accounts with billing changes, payment arrangements, and account notes.
- Maintain customer records and ensure data accuracy.
- Issue Resolution:
- Investigate and solve issues related to billing, such as overages, late fees, and account adjustments.
- Collaborate with other departments (e.g., sales, customer service, and technical) to address complex billing issues.
- Associate's degree or equivalent experience.
- 2+ years' experience in an administrative, professional or customer service role.
- Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint).
- Competitive salary range: $23.00-$26.00 per hour.
- A family environment designed to focus on your professional growth and development.
- Annual salary increases based on employee performance.
- Medical, Dental, Vision, and 401k.
- Paid Vacation and Sick Time.
- Wellness Program + Wellness DAYS OFF.
- Internal advancement opportunities.
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