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Food Service Supervisor

2 months ago

Avon Lake, Ohio, United States Global Partners Full time
Job Summary:

Global Partners LP is seeking a highly skilled Food Service Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our deli and food service department, ensuring exceptional customer service, and maintaining a clean and safe working environment.

Key Responsibilities:
  • Direct and supervise department personnel to achieve department goals and objectives.
  • Select, onboard, and coach new team members to ensure a smooth transition.
  • Schedule team members to ensure adequate coverage and meet business needs.
  • Engage with customers through proactive communication, offering product information, and providing excellent customer service.
  • Ensure all team members follow food safety and sanitation guidelines and policies.
  • Order products and supplies to maintain adequate stock levels and meet merchandising standards.
  • Oversee the preparation and serving of deli and food service items, including breakfast, lunch, and dinner entrees, and other menu items.
  • Display deli and food service items according to department and company merchandising guidelines.
  • Follow product recipes and maintain quality and safety standards.
  • Rotate deli and food service items for sale to ensure quality and safety.
  • Receive merchandise and supplies, audit invoices, and break down orders.
  • Count product for inventory purposes and complete paperwork in a timely and accurate manner.
  • Process cash register transactions, provide change, and handle refunds.
  • Use scale printer machines to ensure accurate weights and pricing.
  • Monitor product pricing, signage, and placement, and use product shelf tags and shelf signage.
  • Maintain a clean, neat, and orderly sales counter, food prep area, warehouse shelving, and walk-in coolers and freezers.
  • Ensure all team members use proper safety equipment and procedures.
Requirements:
  • High School Diploma or equivalent.
  • Must be at least 18 years old.
  • Two years prior experience in a fresh foods environment, preferably in a management role.
  • Flexibility to work weekend, holiday, and/or evening shifts, and assist other locations as needed.
  • Must have reliable transportation and a valid driver's license.
  • Serv-Safe certification preferred.
  • Desire to learn new products and recipes.
  • A love of foods and a creative nature.
  • Remain helpful, tactful, and courteous at all times.
  • Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
  • Add, subtract, divide, multiply, and perform other basic business math calculations.
  • Learn to use register, scales, scanners, and debit/credit terminals.
  • Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
  • Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
  • Learn a wide variety of deli and food service products, including ingredients.
  • Communicate openly and professionally through appropriate body language, facial expressions, and speech.
  • Listen to and understand verbal and non-verbal communication of customers and fellow team members.
  • Work with deli ingredients, including various meat items, vegetables, fruits, spices, nuts, flavorings, sauces, and oils.
Physical Requirements:
  • Be able to lift up to 25lbs on occasion.
  • Reaching above shoulder height and bending below waist.
  • Work in walk-in coolers and freezers.
  • Stand for long periods of time, bend, and twist, and frequently lift and/or maneuver merchandise and supplies.
  • Be dexterous enough with hands and fingers to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.
Equal Opportunity Employer:

Global Partners LP is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.