Commercial Operations Director

6 days ago


Cleveland, Ohio, United States JSI Janitorial Full time
Job Title: Operations Manager CommercialAbout JSI Janitorial

JSI Janitorial has developed a reputation of being one of Ohio's premier janitorial providers, with over 950 professionals, serving the entire state of Ohio.

Job Summary

We are seeking an experienced Operations Manager Commercial to provide leadership to the entire operations team, focusing on employee development, retention, and discipline.

Responsibilities
  • Provide high-level account management with a focus on building relationships with key customers.
  • Maintain profitability of all accounts.
  • Coordinate new account start-ups ensuring a successful contract transition.
  • Develop best practices to provide quality service and cost efficiencies.
  • Oversee quality control on all accounts.
  • Work with sales to obtain new business.
  • Work with recruiting to staff jobs.
  • Help with hiring and training of new employees.
  • Network throughout the State of Ohio to promote the commercial cleaning business.
  • Work with operations to accomplish customer satisfaction.
  • Compliance with all company policies and procedures.
Requirements
  • 5+ years of experience in commercial cleaning.
  • 2+ years of experience in operations management.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Strong commitment to high-level service and quality standards.
  • Demonstrated ability to coach, motivate, develop, and lead teams.
What We Offer
  • Medical, Dental & Vision
  • Life Insurance covered by JSI
  • Great 401k match
  • Annual Bonusses
  • Eligible for Commission
  • Casual work atmosphere
  • Generous PTO and Holidays
Work Environment

This job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc.

Physical Demands
  • The ability to lift files, stand, bend, stoop, and walk is required.
  • Requires ability to use a keyboard, monitor, and phone.
  • Requires ability to communicate verbally with others.
Travel Requirements
  • This position requires individuals to be able to drive up to 90 minutes one-way.
  • When offsite, this role requires extensive walking indoors and some outdoors.


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