Crisis Support Specialist

1 week ago


Gastonia, United States Phoenix Counseling & Crisis Centers Full time
Job Overview

Position Summary:

As a Crisis Support Specialist, you will play a crucial role in delivering immediate assistance to individuals in need of mental health support. Your responsibilities will include providing essential services at various facilities, ensuring a secure and supportive atmosphere, and addressing the basic needs of consumers while facilitating their recovery journey.

  • Apply your expertise to deliver ethical crisis management services tailored to the unique needs of consumers and stakeholders.
  • Operate under supervision to ensure a safe environment while supporting comprehensive services available around the clock.
  • Implement strategies that encourage consumer independence while prioritizing safety for all involved.
  • Engage in meaningful communication to inspire consumers and aid in their recovery process.
  • Lead and facilitate support groups and activities, including meditation sessions and wellness recovery action planning.
  • Monitor vital signs, assess overall health, and assist with medication management.
  • Maintain accurate documentation of consumer interactions, medication administration, and adherence to unit guidelines.
  • Provide transportation for consumers to access community resources while ensuring compliance with established protocols.
  • Collaborate with a multidisciplinary team to foster positive outcomes for consumers and effectively manage crises.
  • Build and sustain constructive relationships with consumers, stakeholders, and colleagues.
  • Follow organizational policies and maintain confidentiality in all interactions.
  • Perform additional tasks as assigned by your supervisor.

Essential Knowledge and Skills:

Knowledge of: Mental health conditions, crisis intervention strategies, community support systems, and documentation standards.

Skills in: Crisis evaluation, service delivery, relationship building, and precise record-keeping.

Additional Qualifications:

  • Possession of a valid driver's license (may be waived under specific conditions).
  • Willingness to work flexible hours, including nights and weekends.
  • Ability to lift up to 20 pounds and remain active for extended periods.
  • Preparedness to work in a high-pressure environment and complete necessary training.
  • Proficiency in using essential tools such as computers, telephones, and medical devices.

Equipment Utilized:

  • Computers, telephones, vehicles, fax machines, and medical instruments.
Company Overview

Phoenix Counseling & Crisis Centers is committed to providing a comprehensive array of behavioral health services across various communities. Our offerings include screening, evaluation, crisis intervention, and both inpatient and outpatient treatment for mental health, addiction, and developmental disabilities.



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