Loan Processor

4 days ago


Austin, Texas, United States The University of Texas at Austin Full time
Job Summary

We are seeking a highly organized and detail-oriented Loan Processor to join our team at The University of Texas at Austin. As a Loan Processor, you will play a critical role in ensuring the University's compliance with policies, laws, and regulations related to loan collections.

Key Responsibilities
  • Provide exceptional customer service to borrowers, responding to phone calls, emails, and in-person inquiries.
  • Verify and process deferment, forbearance, and loan cancellation forms, adhering to strict deadlines.
  • Prepare written correspondence, including past-due loan emails, manual deferment/cancellation letters, and default resolution letters.
  • Assist with Institutional Loan borrower questions and special projects.
  • Transmit credit reporting data to national credit bureaus monthly and upload Perkins Loan data to the National Student Loan Data System.
  • Process returned loan payments and perform other duties as assigned.
Requirements
  • Bachelor's degree and three years of administrative assistant experience or high school graduation/GED with five years of clerical experience, including one year of experience at the Administrative Assistant level.
  • Excellent verbal, written, and interpersonal communication skills, organizational skills, analytical skills, and attention to detail.
  • Ability to maintain a professional demeanor in a fast-paced office, working independently with minimal supervision.
  • Experience dealing with difficult or demanding customers.
  • Knowledge and ability to use Microsoft Word, Excel, Outlook, and Windows operating system.
Preferred Qualifications
  • Bilingual in English/Spanish.
  • Bachelor's degree in a business-related field.
  • Experience working with Federal student loans.
  • More than the required years of experience with clerical functions and customer service.
  • Experience working in an office setting.
  • Strong computer skills.
  • Experience with DEFINE, FAMENU, FBMENU, and/or NRRECS.
  • Experience working with confidential information.
  • Experience dealing with difficult or demanding customers while enforcing University and Federal laws concerning federal student loans.
Working Conditions

This position may involve working in a standard office environment, with repetitive use of a keyboard at a workstation, use of manual dexterity, and climbing of stairs.

Required Materials
  • Resume/CV.
  • 3 work references with their contact information; at least one reference should be from a supervisor.
  • Letter of interest.

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