Pool and Spa Technical Specialist

3 weeks ago


Greenville, South Carolina, United States Fluidra North America Full time
Company OverviewFluidra North America is a leading global company with a legacy of innovation, offering an extensive array of quality-designed pool and spa equipment. Our portfolio includes trusted brands like Polaris, Jandy, and Zodiac. We have a presence in over 45 countries and combine resources to accelerate innovation in areas like energy-efficiency, robotics, and the Internet of Things.

As a Pool and Spa Technical Specialist, you will be part of our team that creates the perfect pool and wellness experience. We take our mission to heart, and Fluidra employees embody passion for results, teamwork, and user focus.

We are proud to offer a comprehensive total rewards program, including a base salary of $85,000 - $110,000 per year, annual bonus based on performance, competitive 401K matching, paid vacation, full range of health benefits, educational assistance, and more.

The estimated salary range is influenced by your location and experience.

Job DescriptionA Pool and Spa Technical Specialist provides technical product training within a designated geographical area to pool/spa professionals and Fluidra staff. This person partners with Regional Sales & Service Directors and Managers to help plan, organize, and deliver product training to customers. They also deliver new product training to the Fluidra sales and service teams in their designated area. In addition, they work directly with new Pro-Edge customers and provide a targeted onboarding and training experience to ensure the successful installation and utilization of Fluidra's pool and spa systems and products.

This role requires:
  • Delivering training presentations to pool/spa professionals in person, live virtual, and via webinar, to audiences ranging from 1 to 100+ people.
  • Representing Fluidra at trade shows and other events within the region.
  • Developing close working relationships with Regional Sales & Service Directors & Managers to organize class locations and topics that will best meet the needs of the region.
  • Providing technical product training to all Fluidra field personnel within the region, including Territory Sales Managers, Territory Service Managers, and Field Service Technicians, with an emphasis on helping new team members to become well-versed on the technical aspects of Fluidra's new products.
  • Working closely with other Training/Marketing/Product Managers and other departments (Engineering, Customer Operations, etc.) to develop a variety of training content relevant to pool/spa professionals within the region.
  • Coursing change and creating content on product based on area and student preference.
  • Collaborating closely with the other Regional Trainers to coordinate schedules, provide thorough nationwide coverage, and to ensure consistency across all training/technical materials.
  • Understanding Pro Edge customers' business and needs to help create a successful and effective transition to Fluidra pool and spa products.
  • Managing a portfolio of customer onboarding projects, ensuring the successful and timely completion of each project.
  • Travel can be up to 35 weeks per year.
  • Collaborating with Sales, Service, and Customer Operations to ensure smooth hand-offs before and after onboarding.
  • Assisting customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period.
  • Other related duties as assigned, including training work outside of the designated region.


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