Hotel Service Supervisor

1 week ago


Tallahassee, United States Murphco of FL Full time

Job Summary:

We are seeking a skilled and experienced Hotel Service Supervisor to join our team at Murphco of FL. In this role, you will be responsible for supervising and instructing waitpersons and bussers on assigned shifts, observing their performance and appearance, and making recommendations to the Food & Beverage Manager as needed.

The ideal candidate will have a high school diploma or equivalent, minimum two years experience as a waitperson or host/hostess, and prior cash handling experience. They must be able to read and write tickets and communicate effectively with guests. A pleasant attitude and customer service-oriented approach is essential.

Salary Range: $40,000 - $60,000 per year, depending on experience and qualifications.

About This Opportunity
  • A dynamic work environment in a leading hospitality company
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth

Responsibilities:

  • Supervise and instruct waitpersons and bussers on assigned shifts
  • Observe performance and appearance, making recommendations to the Food & Beverage Manager
  • Enforce franchise service standards
  • Assign tables to waitpersons and bussers, ensuring stations are sufficiently supplied
  • Greet and seat guests, offer menu and describe buffet if applicable
  • Take room service orders
  • Assist waitpersons as needed, helping clear, clean and reset tables
  • Handle food and service complaints from guests, authorizing price adjustments when necessary
  • Responsible for collecting payment from guests and giving change as needed, following all cash handling and payment procedures

Requirements:

  • High school diploma or equivalent required
  • Minimum two years experience as a waitperson or host/hostess
  • Prior cash handling experience required
  • Must be able to read and write tickets and communicate effectively with guests

Working Conditions:

This position requires walking, standing, stooping, bending, and lifting of up to 25 lbs. The schedule will be dictated by the Food & Beverage Manager, with hours per day varying depending on hotel occupancy and business demand. Overtime may occur occasionally due to special events or full occupancy.



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