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Café General Manager Associate

3 weeks ago

Newton Center, Massachusetts, United States Tatte Holdings LLC Full time
About the Job

The Assistant General Manager will play a crucial role in ensuring the smooth operation of our cafés. As a key member of the management team, you will be responsible for providing exceptional service, upholding the execution of Tatte service and product standards, and leading a passionate team of Front of the House team members. In the absence of the GM, you will assume all GM responsibilities, making decisions and taking actions that align with the company's vision.

Job Description
  • Main Responsibilities:
  • Supports the GM in ownership of the business and ensures day-to-day operations run smoothly
  • Models authentic, warm guest experience and instills great service in team
  • SUCCESSFULLY identifies individuals that embody Tatte's cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service
  • Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members
  • Possesses capability to lead and navigate hard conversations
  • Continuously upholds Tatte brand and visual standards
  • Leads team members through effective and efficient operational execution
  • Ensures Food Safety in the café
  • Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service, and operational information
  • Contributes to food, labor, and controllable costs that are consistently within company guardrails
  • Helps GM to own café administrative requirements
Working Conditions / Essential Functions
  • Ability to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs, and read
  • Able to grasp, reach overhead, push, lift, and carry up to 50 pounds
Position Requirements
  • Minimum 1 year of experience working as a manager, preferably in a high-volume, full-service and/or polished fast-casual restaurant
  • Ability to work well under pressure in a fast-paced, ever-changing work environment
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail
  • High integrity and professionalism
  • High School education or equivalent