Patient Engagement Specialist

3 weeks ago


Amiens, Hauts-de-France, United States Medix Full time

We're seeking a highly skilled Pharmacy Transition Expert to join our team in South Denver. As a Pharmacy Transition Expert, you will play a crucial role in assisting patients with their insurance updates and providing exceptional service to meet their healthcare needs.

The ideal candidate will have a minimum of 2 years of experience in pharmacy or a related field, with a strong understanding of insurance policies and procedures. You will be responsible for handling inbound calls from patients, collaborating with the Benefits Investigation team, and providing one-call resolutions for refill, financial, and general inquiries.

This is a full-time position that offers a competitive salary of $22-23 per hour, plus benefits including medical, vision, dental, and paid sick time. If you're looking for a fresh opportunity in the administrative side of pharmacy, we encourage you to apply.

Responsibilities:

  • Handle inbound calls from patients using our 1-800 number, ensuring accurate input and loading of insurance information.
  • Collaborate with the Benefits Investigation team to address patient needs during the 'welcome' season.
  • Provide one-call resolutions for refill, financial, and general inquiries.
  • Direct corporate office calls to the appropriate teams or departments.
  • Partner with the outbound group to assist with patient follow-ups and therapy setups.
  • Maintain a patient-first mindset while delivering high-quality service throughout the process.


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