Scheduling and Logistics Manager

3 weeks ago


Atlanta, Georgia, United States Elizabeth Gallo Court Reporting, LLC Full time
About Us

We are a leading provider of court reporting services in Georgia, renowned for our exceptional reputation and office culture. Our commitment to quality, reputation, and culture has earned us a spot in ABC's Best Places to Work for four years, with a first-place finish in the medium-sized business category in 2020.

Job Description

We are seeking a highly skilled Scheduling & Logistics Manager to oversee the quality of our Scheduling department's operations, manage team performance, and handle complex client and reporter issues. As a key member of our team, you will be responsible for recruiting, onboarding, and allocating court reporters nationwide, ensuring optimal scheduling and execution of proceedings.

Key Responsibilities
  • Department Management: Provide expert guidance on court reporting matters, manage the assignment and scheduling of court reporters, videographers, and other legal resources, and strive to prevent job rejections by proactively problem-solving and finding solutions.
  • Relationship Management: Foster effective communication and collaboration with legal teams, clients, and other stakeholders to understand their scheduling needs and requirements, and provide excellent customer service to internal and external clients.
  • Recruitment, Onboarding, and Development of Court Reporters: Oversee the entire lifecycle of recruiting and onboarding new court reporters nationwide, and collaborate with the marketing team on newsletters and outreach to schools for recruitment purposes.
  • Team Training and Development: Monitor team performance, mentor and coach team members, and develop and implement training programs to onboard new team members and familiarize them with scheduling procedures, standards, and best practices.
  • Quality Control and Process Optimization: Implement and enforce quality control measures to maintain consistency and accuracy in the scheduling process, and continuously evaluate and improve workflow processes to enhance efficiency and productivity.
Benefits
  • Health, dental, and vision insurance coverage.
  • Retirement savings plan.
  • Professional development opportunities.
  • A positive and collaborative work environment.
Work Setting
  • In-Person at the Atlanta, GA (Chamblee area) Location

We are an equal opportunity employer and do not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in our employment practices.



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