Healthcare Portal Assistance Expert

2 weeks ago


Rockledge, Florida, United States Steward Health Care System Full time
Position Overview

As a Healthcare Portal Assistance Expert, you will play a crucial role in enhancing patient engagement through our digital platforms. This role is entirely remote, allowing you to work from the comfort of your home while serving patients across various states.

Key Responsibilities
  • Provide exceptional technical support to patients navigating our online portal.
  • Assist users in troubleshooting issues related to their accounts and accessing healthcare information.
  • Educate patients on the features and benefits of the portal to maximize their experience.
  • Collaborate with the healthcare team to ensure seamless communication and service delivery.
Qualifications

The ideal candidate will possess:

  • Strong communication skills, both verbal and written.
  • Experience in a support specialist role, preferably within the healthcare sector.
  • Technical proficiency with online platforms and troubleshooting.
  • A patient-centered approach to service and problem-solving.
Why Join Us?

At Steward Health Care System, we are committed to providing our patients with the best possible experience. By joining our team, you will contribute to a vital aspect of healthcare delivery and help improve patient satisfaction through effective digital solutions.

We look forward to welcoming a dedicated professional who shares our passion for enhancing patient care through technology.



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