Business Development Coordinator
3 weeks ago
Bob Ruth Ford is a dynamic dealership that prioritizes creating a positive work environment for its employees. We foster a culture of teamwork and community involvement, and we're always seeking qualified individuals to join our team.
What We Offer- Competitive Compensation and Benefits
- 401(k) Plan
- Health, Dental, and Vision Insurance
- Paid Time Off
- Voluntary Benefits
- A high school diploma or equivalent
- A valid Pennsylvania Driver's License
- State Board of Vehicle Manufacturers, Dealers, and Salespersons license to sell automobiles (or qualifications necessary to secure license upon hire)
- Completion of Ford Sales Training (within 90 days of hire) and continuing education as required to maintain certification
- A strong working knowledge of Microsoft Office products
- Well-developed time management and organizational skills
- Strong interpersonal and verbal communications ability, including demonstrated presentation skills and a professional demeanor
- Ability to work irregular hours, which may include evenings and/or Saturdays
- Experience using auto industry computer software and applications, such as the Vin Solutions CRM system, dealership websites, Vauto, etc.
- Bilingual is preferred
- 1-2 years of telephone call center and/or customer service experience
- 1-2 years of inside/outside sales experience
This position is responsible for completing the appointment process for prospective customers contacting the dealership via email or phone to inquire about vehicles they have found on the internet. This typically involves:
- Personally responding to phone calls and emails related to vehicles appearing on various web sites utilized by the dealership, within 15 minutes when possible.
- Completing research utilizing the Vauto inventory system as necessary.
- Documenting related activity in the Vin Solutions Customer Relationship Management (CRM) system.
- Consulting with Sales Managers as necessary.
- Following up with potential customers on a more long-term basis.
As time permits, the BDC Coordinator also makes outbound calls to existing customers based on lists provided by the Internet Director or Internet Sales Manager. This position also completes sales training (including Ford-specific training) and phone training, reports monthly activities as required, and makes recommendations to the Internet Director and Internet Sales Manager regarding sales/service opportunities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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