Operations Associate
2 weeks ago
At Jackpocket, we're revolutionizing the lottery industry with a mobile platform that's convenient, fun, and responsible. As an Operations Associate, you'll play a critical role in driving the success of our digital lottery courier product, ensuring seamless customer experiences and shaping the future of this rapidly growing industry.
Your key responsibilities will include:
- Managing and processing customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy and efficiency.
- Keeping our systems updated with real-time customer order statuses and tracking information.
- Streamlining and organizing workflows to meet daily objectives and hit deadlines.
- Maintaining the smooth operation of printing and scanning equipment.
- Supporting various operational projects as they arise, contributing to the team's overall success.
What we're looking for in a candidate:
- Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
- Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
- A self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
- Exceptional customer service, communication, and time management skills.
- Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.
This is a full-time non-exempt position eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact us at [insert contact information].
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