Guest Services Team Lead

6 days ago

Deer Park, New York, United States Team Outsider Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Team Lead to join our team at Team Outsider. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and leading our Guest Services and Activities Team Members.

Key Responsibilities
  • Guest Experience
    • Provide superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful.
    • Greet all guests with a smile and a positive attitude.
    • Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
  • Team Leadership
    • At the direction of our campground's General Manager, lead and supervise the activities of our Guest Services Team Members.
    • Manage inventory stock counts and cleaning of front office and store, on a regularly scheduled daily, weekly, and monthly basis.
  • Activity Coordination
    • Coordinate and ensure the safe and successful execution of all on-site activities, including food service and themed events.
    • Promote activities to our guests to increase participation and engagement.
  • Customer Service
    • Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
    • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
Requirements
  • A passion for customer service and the outdoors.
  • Excellent customer service and problem solving skills.
  • Experience as a team leader or supervisor.
  • Knowledge of point of sale systems and cash register operations.
  • Ability to work nights, weekends, and holidays.
  • The ability to understand and speak the English language fluently.
  • The ability to maintain confidentiality.
Physical Requirements
  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Must be able to hear and speak clearly, and communicate comprehensively.
  • Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of times.
  • Must be able to stand for long periods of time (up to 80%).
  • Must be able to bend, stoop, kneel, crouch, and climb.
Team Outsider Values
  • We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
  • We make them say 'WOW': We are passionate and determined to WOW our team members, our guests, our community, and our partners at every interaction.
  • We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.
  • We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
  • We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
  • We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

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