Office Liaison Physician Practices Coordinator

7 days ago

Crown Point Indiana, United States Methodist Hospitals Full time
Job Summary

Under general supervision, the Office Liaison Physician Practices Coordinator will perform work providing support as a Liaison for referrals into Methodist Hospital System, for all specialties.

This role will manage referrals, greet and register patients by obtaining demographics, financial information, insurance information, and necessary signatures on required forms and documents for physician office visits.

The Office Liaison will work closely with providers' offices to coordinate patient appointments by providing excellent customer service.

This position will also work closely with the Business Growth and Development Liaison from a Marketing perspective to identify growth opportunities as Methodist expands geographically.

Key Responsibilities
  • Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
  • Assists patients with check-in and check-out process, and prepares medical records for physician visit.
  • Directs telephone calls and messages to appropriate persons, provides customer service as needed.
  • Initiates scheduling process for referrals/clinic patients.
  • Verifies financial information and insurance coverages.
  • Tracks patients' progress as determined by the provider.
  • Obtains prior authorizations for procedures and medications.

This role may require travel to other locations or for Marketing purposes, and is reimbursable, per annual mileage log.

Qualifications
  • High School Diploma/GED is Required
  • 2 years of experience in Healthcare/Medical-Physician's Office is Preferred
  • Ability to apply medical terminology as it relates to patient visit and future appointments.
  • Good computer skills and the ability to operate basic office equipment.
  • Demonstrated good analytical skills.
  • Demonstrated positive attitude, professional courtesy, and compassionate customer service to patients.
  • Excellent communication and interpersonal skills.
  • Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
  • Ability to work independently and in a team environment, and to multi-task.

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