Lead Front Office Supervisor

6 days ago


Honolulu, Hawaii, United States Highgate Hotels Full time
Overview

The Assistant Front Office Manager plays a pivotal role in ensuring the seamless operation of the Front Office. Reporting to the Director of Rooms, this individual is responsible for overseeing all aspects of the Bell Desk and providing critical support to the Front Office team.

Duties and Responsibilities
  • Guest Services: Respond to guest requests, resolve problems, and ensure maximum satisfaction through prompt follow-up.
  • Team Management: Motivate, train, and counsel Front Office personnel to meet hotel standards, conduct interviews, and implement hiring procedures.
  • Inventory Management: Monitor room inventory to maximize revenue and occupancy, and tour operating departments daily to solicit feedback.
  • Financial Management: Analyze rate variance, monitor credit reports, and enforce front office and accounting SOPs to ensure expense control and profit maximization.
  • Communication: Maintain professional working relationships with managers, employees, and other departments, and foster open communication channels.
Requirements

To succeed as an Assistant Front Office Manager at Highgate Hotels, you will need:

  • Experience: At least 3 years of progressive experience in a hotel or related field, with previous management experience required.
  • Skills: Knowledge of Opera PMS preferred, multi-lingual skills a plus, and ability to multitask and prioritize departmental functions.
  • Personal Qualities: Outstanding verbal and written communication skills, effective listening and problem-solving abilities, and a customer-centric approach.
Benefits

As a valued member of our team, you can expect:

  • Competitive Salary: $68,000.00 - $75,000.00 per year, commensurate with experience.
  • Opportunities for Growth: Career advancement opportunities within Highgate Hotels and its affiliates.
  • Recognition and Rewards: Recognition programs and rewards for outstanding performance and contributions.
Additional Information

This position requires flexibility, adaptability, and a commitment to delivering exceptional guest experiences. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.



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