Customer Experience Representative Baton Rouge Airport
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at our Baton Rouge Airport location.
Job Summary:The Customer Experience Representative is responsible for providing exceptional customer service to our rental customers, ensuring a positive and memorable experience. This role involves meeting and greeting customers, providing information on rental terms and conditions, and offering additional services and products to enhance their experience.
Key Responsibilities:- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer problems or vehicle issues
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
- Perform miscellaneous and backup duties as assigned
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Apart from religious observation, must be able to work the following shift/schedule: SUN - THURS 5PM - 10PM
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
We are an equal opportunity employer and welcome applications from diverse candidates.
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