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Customer Relations Manager

2 months ago

Cerritos, California, United States Toyota San Diego Full time
About the Role

We are seeking a highly skilled and motivated Customer Relations Manager to join our team at Toyota San Diego. As a key member of our management team, you will play a critical role in building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our dealership.

Key Responsibilities
  • Support the General Manager in creating an organized workflow for multiple projects, ensuring seamless execution and timely completion.
  • Develop and administer a customer relations program to build and retain a loyal customer base, working closely with department managers to achieve this goal.
  • Use Microsoft Office frequently to assist the General Manager with routine and urgent administrative tasks.
  • Assist in resolving customer complaints and coordinating factory assistance when all dealership resources have been exhausted.
  • Coordinate customer follow-up programs and maintain a case history file of all customer complaints and problems.
  • Review all post-sale service cases with the service manager once a month and attend sales, service, and other management meetings.
What We Offer
  • Free training opportunities to enhance your skills and knowledge.
  • Advancement opportunities to help you grow professionally.
  • Tuition Reimbursement - Up to $2,000 reimbursement within a 12-month period.
  • 401k with Matching Contribution - 25% match on up to $4,000 contribution per year.
  • Paid Time Off and Holidays.
  • Medical (PPO), Dental (PPO & HMO), Vision, and complimentary Group Life Insurance.
  • Employee Discounts for Sales, Service, and Parts.
  • Employee Referral Bonus Program.
  • Company Partner Discounts.
  • Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis).