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Freight Customs Specialist

2 months ago

Auburn, Alabama, United States FedEx Full time

Position Overview: As a vital member of our logistics team, you will ensure that our clients receive exceptional service through consistent communication and problem resolution, facilitating the timely movement of freight and cargo.

Key Responsibilities:

  • Deliver outstanding customer service to all clients.
  • Prepare, review, and submit necessary documentation to U.S. Customs, agents, and clients, ensuring compliance with all relevant laws and regulations.
  • Proactively identify and resolve issues that may hinder the timely release or movement of shipments.
  • Build and maintain strong relationships with correspondent brokers and service providers to exceed customer expectations.
  • Address banking and letter of credit challenges, providing guidance on payment terms.
  • Manage delinquent accounts and perform necessary accounting adjustments.
  • Resolve billing discrepancies and coordinate post-entry activities on behalf of customers.
  • Ensure accurate data entry and corrections in computer systems.
  • Conduct root cause analysis as directed by the Account Administrator.
  • Facilitate post-entry processes and manage entry verification.
  • Access external client systems as required.
  • Communicate effectively with business partners through various channels, including written correspondence and phone calls.
  • Generate operational trend reports and keep partners informed about exceptions.
  • Respond to pre-alerts in accordance with customer standard operating procedures.
  • Maintain a comprehensive understanding of FedEx products and services.
  • Collaborate with customers, internal teams, and management at all levels.
  • Support Account Administrators with account management tasks, including exception logs and specialized reports.
  • Perform entry reconciliations as necessary.
  • Develop and nurture relationships with customer representatives.
  • Execute duties related to Administration and Customs Trade processes within a small office environment.
  • Facilitate entry processing and resolve exceptions before and after arrival.

Qualifications:

  • High School Diploma or GED required.
  • A minimum of 12 months of experience in brokerage, transportation, or customer service is essential.
  • Proficiency in MS Office, Outlook, and standard office equipment is required.
  • Excellent verbal and written communication skills.
  • Strong organizational and interpersonal skills, with a focus on problem-solving.
  • Ability to manage a high volume of work and meet time-sensitive deadlines.
  • Detail-oriented with knowledge of HTS classification and familiarity with the harmonized tariff system.
  • Understanding of U.S. Customs regulations and other federal requirements relevant to the role.
  • Paid training will be provided.

Preferred Qualifications: One year of experience in brokerage is preferred, along with familiarity with classification and the harmonized tariff system.

Compensation and Benefits: This role offers a competitive hourly wage. FedEx provides eligible employees with health, vision, and dental insurance, retirement plans, and tuition reimbursement.

Company Overview: FedEx Logistics specializes in freight forwarding and customs brokerage, assisting businesses in navigating the complexities of global shipping. We are committed to equal opportunity employment and welcome applicants from diverse backgrounds.