Chargebacks Specialist

Fullsteam Operations LLC is seeking a highly skilled Chargebacks Specialist to join our team. As a Chargebacks Specialist, you will play a critical role in investigating disputes, reviewing transactional evidence, and implementing strategies to recover funds while maintaining compliance with payment card industry standards and regulations.

• Review and process incoming chargeback claims to identify validity based on transaction evidence, customer interaction records, and merchant agreements.
• Liaise with customers, banks, and internal teams to gather additional information or documentation necessary for chargeback dispute resolution.
• Communicate with merchants about the status of their cases and answer questions about the process.
• Prepare and submit compelling evidence packages to card networks or financial institutions to dispute chargebacks on behalf of the company or its clients.
• Update and maintain accurate records of all chargeback cases in the company's database, ensuring timely follow-up and resolution status tracking.
• Educate and advise merchants on best practices for minimizing chargebacks, including fraud prevention strategies and customer service improvements.
• Calculate and report on chargeback ratios, trends, and recovery rates, providing insights and recommendations to management for reducing overall chargeback volumes.
• Work closely with cross-functional teams to implement strategies for preventing future chargebacks.

• Proficiency in data analysis tools and software (Excel) to analyze transaction patterns and identify fraudulent activities.
• Knowledge of payment processing systems, chargeback processes, and industry regulations (like PCI-DSS requirements).
• Familiarity with chargeback management software, and the tools used for dispute resolution and fraud prevention.
• Understanding of the legal and regulatory framework surrounding chargebacks and dispute resolution.
• Knowledge of Visa, Mastercard, and other payment network rules and regulations.
• Awareness of current trends in fraud, cybersecurity threats, and countermeasures.

• 2+ years of fraud prevention and/or chargebacks related to online credit card fraud / finance or bank related experience.
• 1-2 years in a customer services role (phone/email).
• 1+ years of experience in accounts receivable, analytics, or finance.

Fullsteam Operations LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.