Disaster Recovery Operations Director
6 days ago
We are offering a highly competitive salary of $ $65,000 - $85,000 per year, commensurate with experience. In addition to a comprehensive compensation package, our full-time position includes:
- A 401(k) retirement plan with company matching.
- Health, dental, and vision insurance for you and your family.
- A generous paid time off policy.
Talent HACS is a leading provider of disaster recovery and property renovations services. With over 42 years of expertise in the industry, we pride ourselves on delivering superior customer service and setting the standard for professionalism.
Job DescriptionWe are seeking an experienced Mitigation Project Manager to oversee emergency response and restoration projects. This role involves managing disaster recovery jobs from inspection to completion, ensuring top-quality service and customer satisfaction.
Key Responsibilities- Project Management: Inspect new loss sites, assess damage, and plan mitigation work; meet with customers to explain the claim process and timelines; maintain oversight of ongoing jobs through consistent communication and on-site inspections.
- Labor Management: Coordinate staffing for mitigation jobs, including scheduling technicians and subcontractors; issue clear daily work orders detailing project scope, required equipment, materials, and customer-specific needs.
- Customer and Team Relations: Maintain a professional attitude when interacting with customers and staff; communicate the restoration process and insurance carrier procedures to customers; proactively manage customer expectations while reinforcing the priority of customer satisfaction.
To be successful in this role, you will require:
- A high school diploma or equivalent; minimum of 2 years of experience in project management, preferably in the restoration or construction industries.
- IICRC certifications and proficiency in Xactimate.
- Strong organizational, leadership, and communication skills.
- Ability to work flexible hours, including nights, weekends, holidays, and on-call shifts as needed.
This is an excellent opportunity to join a trusted, family-oriented company that values professionalism, teamwork, and customer care. As a Mitigation Project Manager, you will play a key role in helping families and businesses recover from disasters while contributing to the continued success of an industry leader.
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