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Bilingual Customer Service Representative

2 months ago


Mineola, New York, United States State Farm Insurance Jim Paterson Agency Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our State Farm Insurance - Jim Paterson Agency team, you will play a vital role in providing exceptional service to our clients.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our clients, providing personalized service and support to meet their needs.
  • Insurance Expertise: Utilize your knowledge of insurance products and services to educate clients on their options and provide guidance on policy selection.
  • Communication and Problem-Solving: Effectively communicate with clients to understand their concerns and resolve issues in a timely and professional manner.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.
Requirements
  • Bilingual Skills: Fluency in both Spanish and English is required.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Customer Service Focus: A customer-centric approach, with a strong commitment to delivering exceptional service.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Technical Skills: Proficiency in computer applications and software, with the ability to learn new systems and technologies.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, with opportunities for growth and advancement.
  • Training and Development: Ongoing training and support to help you succeed in your role and advance your career.
  • Collaborative Work Environment: A dynamic and supportive team environment, with opportunities to build relationships and learn from colleagues.