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Food and Beverage Operations Supervisor
2 months ago
Why Choose Us?
At Sage Hospitality, we are dedicated to enhancing the experience of hospitality by innovating at every opportunity while maintaining the comfort of familiarity across the globe. As a pivotal member of our team, you will contribute to our commitment to delivering exceptional service that honors our legacy of Wonderful Hospitality.
Our establishment empowers and supports you to create memorable experiences for both guests and colleagues. Sage Hospitality is among the leading companies in hotel and restaurant management, fostering a dynamic culture that values customer service and brings together individuals passionate about enriching lives through unique experiences.
Our hotel features numerous guest accommodations and extensive meeting spaces, providing convenient access to local attractions and amenities.
We celebrate individuality, not only in the experiences we offer our guests but also in how we treat our team members. Authenticity is at the core of our identity, and together we cultivate a community founded on integrity, respect, innovation, and collaboration.
Position Overview:
Assist the Restaurant Manager in overseeing all aspects of restaurant operations. Assume full responsibility for the restaurant in the absence of the manager.
Key Responsibilities:
- Supervise servers, runners, and other restaurant staff, ensuring compliance with all service standards and standard operating procedures (SOPs), including staff appearance and uniform standards.
- Oversee guest service, remaining attentive to guests' needs.
- Support the manager in establishing and monitoring completion of side-work duties.
- Maintain financial accuracy by managing the cash bank according to SOP, ensuring it is balanced and secure.
- Review daily communication logs from the previous shift and prepare notes for the next shift, including personnel coverage and special events.
- Inspect the restaurant for cleanliness and proper setup, ensuring service areas are organized and tables are prepared appropriately.
- Communicate regularly with the restaurant manager regarding special events and guest counts.
- Assist in conducting menu training sessions and taste panels for restaurant staff.
Qualifications:
Education:
High school diploma or equivalent.
Experience:
1-2 years of experience in a similar role within the hospitality industry.
Knowledge and Skills:
- Advanced knowledge of food service principles and practices, including management of personnel and complex issues.
- Strong verbal communication skills for effective interaction with guests and team members.
- Excellent comprehension skills for addressing guest and associate inquiries and interpreting instructions.
- Good visual acuity for seating arrangements, food expediting, and maintaining cleanliness.
Physical Requirements:
The physical demands of this role include the ability to lift, push, pull, and carry items regularly. Reasonable accommodations may be made for individuals with disabilities.
- Frequent bending to pick up items and assist with food service.
- Mobility is essential, as the role involves covering various areas of the restaurant.
- Continuous standing is required, with minimal stationary periods.
Work Environment:
Primarily indoors, with potential exposure to high temperatures in certain areas.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- Health savings and flexible spending accounts.
- Basic life and accidental death & dismemberment insurance.
- Paid time off for vacations, sick leave, and holidays.
- Eligibility for the company’s 401(k) program with employer matching.
- Employee Assistance Program.
- Tuition reimbursement opportunities.
- Discounts at Marriott and Sage Hotels and Restaurants worldwide.
- Complimentary on-site parking.
- One complimentary meal per shift.
- Free public transportation pass.
- Participation in the Employee Referral Bonus Program.
