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Customer Service Representative

2 months ago

Peoria, Illinois, United States Renewal By Andersen Full time
Position Overview

Key Responsibilities:
- Schedule appointments through both incoming and outgoing calls, ensuring accurate tracking of same-day appointments, confirmations, and cancellations.
- Handle an average of 20-25 calls per hour.
- Maintain a typing speed of 30-45 words per minute.
- Deliver outstanding customer service consistently.
- Uphold a positive demeanor in all communications, both internal and external.
- Undertake additional tasks as required.

Required Qualifications:
- Availability to work during evenings and weekends.
- Proficient in the Microsoft Office Suite.
- Demonstrated ability to meet goals while being self-driven.
- Proven track record of thriving in a fast-paced environment where precision is crucial.
- Excellent verbal communication skills.
- Strong attention to detail and capacity to manage multiple tasks simultaneously.
- Highly reliable with a strong work ethic.