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Patient Care Operations Manager

2 months ago

Pineville, North Carolina, United States Aspen Dental Full time

Join Our Team as a Dental Operations Supervisor

At Aspen Dental, we prioritize your career, providing a stable and secure work environment within a leading dental service organization (DSO). Our comprehensive training programs, competitive pay, and adaptable scheduling options are designed to help you excel in your professional journey. As a Dental Operations Supervisor, you will have the chance to make a meaningful impact in the community and enhance the lives of our patients.

Position Type: Full-time

Compensation: $18 - $22 / hour

What We Offer:

  • A robust benefits package including paid time off, health, dental, vision, and a 401(k) savings plan with matching contributions*
  • Opportunities for career advancement and professional development
  • A collaborative and enjoyable workplace culture that fosters innovation
  • Complimentary Continuing Education (CE) through TAG U

Your Role and Responsibilities

As a Dental Operations Supervisor, you will report directly to the Manager and oversee daily administrative tasks to ensure a positive experience for our patients. You will undergo an extensive training program to equip you for success in your role.

  • Deliver exceptional patient service with empathy and understanding, adhering to company policies, regulatory standards, and dental board guidelines
  • Collaborate effectively with the dental team to ensure outstanding patient care
  • Consult with patients regarding treatment options, verify insurance coverage, and maintain high standards of care
  • Under the guidance of the Manager, supervise and support the daily activities of the non-clinical staff
  • Analyze daily data to assess the practice's performance
  • Manage scheduling and confirmation of patient appointments
  • Handle insurance verification, payment collection, nightly deposits, and credit card transactions
  • Perform additional duties as assigned by the Manager

Preferred Qualifications

  • High school diploma or equivalent; a college degree is preferred
  • Excellent communication and interpersonal skills, capable of building rapport with patients from diverse backgrounds
  • Strong analytical skills with a focus on data-driven decision-making
  • Highly organized and detail-oriented
  • Previous experience in sales is advantageous

Aspen Dental-branded practices are independently owned and operated by licensed dentists. These practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

*Benefits may vary by independently owned and operated Aspen Dental locations.