Inventory Specialist

5 days ago

Chattanooga, Tennessee, United States Walgreens Full time

Job Description:


As an Inventory Specialist at Walgreens, you will be responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy.


Key responsibilities include receiving, counting, ordering, and facilitating returns of inventory, as well as championing On-Shelf Availability and ensuring the accuracy of planograms.


You will also be responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.


Additionally, you will execute and maintain front end and pharmacy asset protection techniques, and file claims for warehouse and vendor overages, shortages, order errors, or damaged goods, including prescription drugs.


In designated stores, you may be required to open and close the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.


Customer Experience:


You will engage customers by greeting them and offering assistance with products and services, and in designated stores, when serving as the leader on duty, resolve customer issues and answer questions to ensure a positive customer experience.


Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.


Operations:


You will execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.


Scans in all deliveries while the vendor is still in the store, including common carrier deliveries, and focuses on One Box receiving.


Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.


Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store.


Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders, performing any necessary tote audits, and accurately reporting any shortages or damaged product.


Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/scan outs returns on all subscribed departments including vendor/DSD departments and pharmacy scan outs.


Under the supervision of the pharmacist-in-charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns.


Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock.


Verifies posting of all pharmacy/prescription claims.


Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes.


Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.


Responsible for supporting front end and pharmacy ordering by ordering expense items.


Monitors pharmacy manual orders to identify excess orders.


Maintains consigned inventory and orders as required.


Ensures all designated pull & quarantine item on-hands are updated and placed in the designated holding area.


Maintains accurate inventory counts.


Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.


Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.


Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).


Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end) received at the store in all inventory systems.


Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.


Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third-party team on the day of inventory.


Supports keeping all counters and shelves clean and well merchandised.


Knowledgeable of all store systems and equipment.


Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens.


Supports execution of Pickup Program.


In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids.


Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.


Complies with all company policies and procedures; maintains respectful relationships with coworkers.


Completes any additional activities and other tasks as assigned.


Training & Personal Development:


Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.


Obtains and maintains a valid pharmacy license/certification as required by the state.


Communications:


Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems.


When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

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