Restaurant Equipment Support Specialist

4 days ago


Oklahoma City, Oklahoma, United States Midstate Restaurant Service Inc. Full time
Service Coordinator Role

Midstate Restaurant Services Inc. is a leading provider of HVAC, refrigeration, and restaurant equipment repair services, and we are seeking a skilled Service Coordinator to join our team.

This role involves creating and managing service tickets, gathering detailed information from customers, and coordinating service appointments.

The ideal candidate will have strong communication skills, be able to multitask, and prioritize tasks effectively.

We offer a competitive salary of $48,000 - $58,000 per year, paid holidays, paid time off, medical and dental insurance, and a comprehensive compensation plan.

Responsibilities and Qualifications
  • Handle customer inquiries, schedule service appointments, and collect essential information.
  • Prioritize and schedule service requests, balancing urgent needs with pre-planned maintenance and appointments.
  • Dispatch technicians to scheduled jobs, emergency calls, and follow-up visits.
  • Proactively address customer issues and manage customer expectations by providing clear communication about service timeframes and potential delays.

We are committed to delivering exceptional service to our valued customers and strive to maintain a positive, supportive work environment.



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