Dental Laser Support Specialist
4 days ago
We are seeking a highly skilled Dental Laser Support Specialist to join our team at Convergent Dental. This is a critical position that plays a key role in our company's success.
Job SummaryThis is a fast-paced role that involves providing customer support, training, and technical resolution for our innovative dental laser, Solea.
The ideal candidate will have excellent interpersonal and customer service skills, with the ability to learn new technologies quickly.
- Provide first-line support to customers, including dentists, dental assistants, and front office managers.
- Diagnose and resolve issues, making proactive outbound calls to bring resolution.
- Install, configure, and run diagnostic software remotely.
- Coordinate with field support technicians to resolve customer issues.
- Follow up with customers to ensure problems are resolved to their satisfaction.
- Reinforce setup and maintenance training to dental office staff.
- Develop a strong working knowledge of Convergent Dental products and installation methodologies.
- Document interactions in the CRM system to ensure quality requirements and accurate records.
- Coordinate field service scheduling, order replaced parts, and manage freight shipments.
- Accept and manage customer requests and refer training issues to the internal training team.
- Collaborate with cross-functional teams to provide feedback on common customer issues.
To be successful in this role, you must have:
- Excellent interpersonal and customer service skills.
- Demonstrated ability to learn new technologies quickly.
- Strong attention to detail and follow-through.
- Strong communication skills, written and verbal.
- Effective multitasking and teamwork skills.
- An associate degree or equivalent work experience in a related field.
- 1-3 years of customer support experience in a clinical or technical service role.
- Prior experience in a service environment working with customers to resolve problems related to computer hardware/software/medical devices is a plus.
- Windows and MS Office Suite experience is required.
- Salesforce experience is a plus.
Convergent Dental offers competitive compensation and benefits, a great office environment, and a commitment to your success. We are an Equal Opportunity Employer and welcome all qualified applicants.
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