Optician - Eyewear Specialist

2 weeks ago

Salem, New Hampshire, United States EssilorLuxottica Full time
Job Title: Optician

At EssilorLuxottica, we're passionate about delivering exceptional vision care to our customers. As an Optician, you'll play a critical role in helping us achieve this goal.

Job Summary:

The Optician is responsible for delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds our customers' expectations. This role requires strong optical acumen, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for associates and ensuring exceptional customer service.
  • Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and customer requirements.
  • Attract new customers and explore their needs and priorities through open-ended questions.
  • Utilize store tools and adhere to Brand Store Commitments.
  • Perform work accurately and thoroughly, utilizing all technology despite time pressure and customer volume.
  • Anticipate problems, explore underlying reasons, and strive to develop long-term solutions to problems and ensure customers are satisfied and expectations are exceeded.
  • Possess the ability to multi-task, prioritize, and manage time with competing priorities.
  • Commit to delivery dates and times, seek feedback, and ask for referrals.
  • Strive to achieve exceptional results on Brand KPIs and competencies.
  • Presents, celebrates, and educates at pick-up.
  • Takes pride in store appearance, shows initiative to keep the store clean, attractive, and organized.
  • Informs management of safety opportunities and demonstrates safe work practices.
  • Possesses a 'can-do' spirit and strong drive for results, self-motivated with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Sells on your feet 80-100% of the time.
  • Additional duties may be assigned as needed (i.e., customer calls, dispensing eyewear, etc.).
  • Maintains proper dress code, including a name tag and associate tablet.
Requirements:
  • High School graduate or equivalent.
  • ABO Certification.
  • Optical dispensing experience.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills - ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embrace new technology and change.
Preferred Qualifications:
  • Previous customer service and retail experience.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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