Customer Service Representative

6 days ago


Edwardsville, Illinois, United States Planet Fitness - Midwest Management Group Full time

Join Planet Fitness - Midwest Management Group in providing a positive member experience by delivering exceptional customer service to our members, prospective members, and guests. As an Overnight Closer (Member Services Representative), you will play a vital role in ensuring a seamless transition from one business day to the next.

Key Responsibilities:
  • Greet Members with a Smile
  • Provide Exceptional Customer Service by handling front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Maintain Accurate Member Accounts by facilitating updates and responding to questions and concerns in a timely and professional manner.
  • Ensure a Clean and Organized Club Environment by assisting in maintaining the neatness and cleanliness of the club.
  • Closing Shift for the Business Day and creating an accurate bank deposit for the next day.
Qualifications and Requirements:
  • A passion for fitness and health.
  • Basic computer proficiency.
  • Strong communication and interpersonal skills.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • CPR certification required.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

We offer a competitive salary of $45,000 per year, along with opportunities for growth and development within our team. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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